VII
Complain about the Subway.
Complainr App
Concept '15


Product Designer
Dan Highbrown
Over 5.5 million people ride the New York City subway on a weekday. They're crowded, slow and at times just disgusting. I wanted to create an opportunity for riders to air their frustrations as well as crowdsource updates on delays and other service issues.
Complainr Design 1
Riders take to any and every social platform to scream into the ether, only to have their grievances lost in the noise.
Twitter Complaints
Complainr Design 2
eye icon VIDEO
The workflow for complaining was created to strike a balance between being easy, with added friction to reduce flippant entries.
Complainr Design 3
Complainr Design 4